Customer Technical Support & Account Managent

Our goal as a company is to provide the most powerful, practical and effective visual monitoring solution in the construction industry. If you share our passion for effective technology, commitment to excellence and belief in first class customer service, then we're interested in talking to you.

Job Description

Customer Technical Support & Account Managent

Full-Time
Atlanta, GA

Job Description: OxBlue is seeking a motivated individual for a full-time position to meet our goals of first class customer service. The individual will meet this goal by providing technical support, administrative and order fulfillment services as part of the OxBlue service. OxBlue's office is located at Howell Mill and 75, three minutes north of Georgia Tech.

Primary Responsibilities:

Perform daily tech support services via the telephone, initiating contact with numerous construction sites across the country to identify and resolve problems with service at site. Also responds to e-mail inquiries.
Respond to client requests for tech support needs including access, user accounts and on site service. Process the fulfillment of orders and manage all associated tracking.
Assist with directing inbound calls and support of administrative and sales personnel as needed.
Coordinate inbound and outbound shipping with individual client contacts.
Update and use databases in order to audit monthly cellular account activity, accurately identify and verify accounts for transfer. Prepare internal documentation and coordinate transfer of accounts with cellular carriers.
Account management including user setup and online customer access modifications.
Process outbound and inbound shipments
Perform video production of time-lapse movies and other multimedia projects
Serve as a client advocate to assure that client requests are fulfilled to the clients satisfaction in a timely manner

Additional Responsibilities:

Perform other duties as assigned.

Requirements:

Minimum 1 year Customer Support / Technical Support experience
Demonstrable exceptional customer service
Superior oral and written communication skills
Must be highly self-motivated and work well in a team environment
Attention to detail, excellent organizational skills, superior time management skills and self disciplined
Must posses strong knowledge of Microsoft OS, Internet and related applications

We offer a great benefits package and salaries are based upon experience:

401k with 100% match
Health Insurance
Dental Insurance
Company Outings
Education Reimbursement
Training Classes
Paid Vacations
Performance Bonus

How to Apply:

At OxBlue we understand how important it is to hire the best candidates. We have a multiple stage candidate review process. To apply for this position, please follow the intial steps below. Resumes which are not submitted using this process will not be considered.

1.) Email your resume to contact@oxblue.com
2.) The subject line must be formatted as follows: "OxTS09, FirstName LastName"
3.) Complete the online assessment (approx 40 minutes) by clicking the Online Survey

We appreciate your interest in OxBlue and look forward to receiving your resume and online survey. No phone calls please.