Project complete? Relocating your camera?

Need to Order Your Time-Lapse Movie?

Did you order a time-lapse movie of your project? If not, you can place an order online now at www.OxBlue.com/order/?c=timelapse

Relocation Orders

The first step is to submit a relocation order so that we may update our records and verify that the new site has compatible coverage with your camera. The relocation order can be submitted via our website www.OxBlue.com/order

Reconditioning and Provisioning

If the unit needs to be returned to OxBlue for either reconditioning or provisioning, please allow 7 to 10 days from receipt of the unit and/or relocation order for the unit to be shipped. There is typically no charge for reconditioning or provisioning of units.

Please note that units which have been inactive may no longer be provisioned on the cellular network. Before relocating please contact OxBlue to determine if your camera is still active.

Activation and Testing

OxBlue cameras must be activated and tested for 24 hours at each new site. Once the camera is relocated to the new site, please connect it to power for at least thirty (30) minutes and then call OxBlue at (888) 849-2583 to confirm successful activation. Once the unit is activated, we suggest testing it for 24 hours at the site and then confirming with OxBlue that there has been adequate cellular coverage during that 24 hour period, prior to installing the camera.

Testing verification is available Monday through Friday, from 9:00am to 5:00pm eastern time. Please call us at (888) 849-2583 if you have any questions or would like more information.