OxBlue Corporation warrants the pan-tilt unit which is part of the OxBlue PTZ Camera System against defects in materials and workmanship described below under normal installation, application, use and service conditions, for a period of one year from date of original purchase. This warranty extends to the original retail purchaser ("Customer") only. OxBlue will, at its sole discretion, either repair or replace the product if it becomes inoperable due to a defect in material or workmanship performed directly by OxBlue during the one year period of this warranty. This warranty does not cover cosmetic damage, damage from accident, negligence, misuse, or acts of God, and is voided by failure of the Customer to install, operate or use the product in accordance with instructions and warnings contained in the Installation & Operation Manual and in component manufacturers' manuals supplied with the product, if any. OxBlue makes no warranty against defects in materials and workmanship by component parts manufacturers, except to the extent provided below.
The camera body used as part of the OxBlue PTZ Camera System shall be warrantied separately under the OxBlue Construction Camera Lifetime Warranty.
OxBlue will pass through to the Customer any and all additional warranties provided by the manufacturer(s) of component parts as applicable, subject to the terms and enforceability of such manufacturers' warranties.
OxBlue is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing OxBlue manufactured products or products sold by OxBlue. This warranty excludes Internet services, software, connected equipment or stored data. In the event of a claim, OxBlue's sole obligation shall be replacement of the hardware.
In order to obtain warranty service, the Customer must contact OxBlue and be prepared to supply the following information: